Terms & Policies:
Please find below the relevant legal documentation. Please ensure that you have read the documentation before setting up an account with Aleda Capital and it's executing brokers. To view the relevant documentation please click on the links below.
General Advice Warning:
Aleda Capital Pty Ltd (ACN: 159 134 264) is a Corporate Authorised Representative (CAR No. 463322) of HLK Group Pty Ltd (ACN: 161 284 500) which holds an Australian Financial Services Licence (AFSL no. 435746). Any information or advice contained on this website is general in nature only and does not constitute personal or investment advice. We will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from the use of or reliance on such information. You should seek independent financial advice prior to acquiring a financial product. All securities and financial products or instruments transactions involve risks. Please remember that past performance results are not necessarily indicative of future results.
The information on this site may be accessed worldwide however it is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. Aleda capital Pty Ltd is not registered with any US regulator including the National Futures Association ("NFA") and Commodity Futures Trading Commission ("CFTC") therefore products and services offered on this website are not intended for residents of the United States.
To inform the Aleda Capital Compliance Team with details of your complaint you can call us on 1300 721 224; or alternatively email us at firstname.lastname@example.org . We will provide acknowledgement of receipt of written complaints within 5 business days, and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.
Aleda Capital Pty Ltd – Compliance Officer
Suite 804, 3 Spring Street
Sydney NSW 2000
If you are dissatisfied with our decision or the way we handled your complaint, we will transfer the complaint to HLK Group Pty Ltd (ACN: 161 284 500), who is the MDA provider and a member of the Financial Ombudsman Service Limited (‘FOS’).
If you are dissatisfied with the outcome, you have the right to lodge a complaint with FOS on the contact details below. FOS is an approved external dispute resolution scheme, of which HLK is a member (Member number: 32001). You may also make a complaint via the Australian Securities & Investment Commission (ASIC) free call info line on 1300 300 630.
The Financial Ombudsman Services
GPO BOX 3
Melbourne VIC 3001
Telephone: 1300 780 808
Facsimile: (03) 9613 6399